Question 1

What is LAFYA?

Accepted Answer

LAFYA is a general wellness and educational app with a small shelf of our own supplements. The app does two things: it scans barcodes or labels and shows you the ingredients behind the packaging, and it records a brief daily check-in so you can see your own patterns over time. LAFYA is not a medical device and does not give medical advice.

Question 2

Do I need a wearable or any other hardware?

Accepted Answer

No. Everything runs on your phone's camera and a short daily check-in. There is no ring, watch, strap or sensor to buy.

Question 3

Is LAFYA free?

Accepted Answer

Yes. Free includes product scanning, ingredient breakdowns and grades where enough information is available, daily check-ins, 7-day trends, supplement logging and personal insights. LAFYA Plus is an optional paid membership that adds longer time windows and deeper analysis. Automated requests are subject to protective limits.

Question 4

Who is behind LAFYA?

Accepted Answer

Lafya Wellness LLC, a Georgia limited liability company based in Marietta, Georgia. You can reach us at support@lafya.health or 1-(470) 799-3703, weekdays 8:00am–5:00pm Eastern.

Question 5

What does the scanner actually do?

Accepted Answer

LAFYA scans barcodes or labels and shows the available ingredient information behind the packaging. Ingredients are matched to reference entries where possible, with categories and composition concerns shown when supported by the available data. A barcode lookup may not find a product, and a label scan may not read every ingredient.

Question 6

Where does the ingredient information come from?

Accepted Answer

Barcode product information can come from Open Food Facts, Barcode Lookup and USDA FoodData Central. Ingredient information is cross-referenced against public reference datasets where a match exists; scan results show available references. The separate Ingredient Library uses NIH Office of Dietary Supplements fact sheets. LAFYA supplement pages use relevant NIH ODS documentation where available; Berberine uses contributor-attributed documentation hosted by PubChem. A reference is educational information, not an endorsement of a product.

Question 7

How is the grade worked out?

Accepted Answer

The grade describes product composition using the ingredients and reference information available for that scan, not your personal health data. Coverage and confidence matter: a scan with incomplete information may not receive a score. A grade is not a judgement about whether a product is right for your body.

Question 8

What happens if LAFYA can't identify an ingredient?

Accepted Answer

Unmatched ingredients remain unknown or unverified; they are not evidence that an ingredient is safe. Results can show matched and unknown ingredients and incomplete coverage. Where there is not enough information, a composition score may be withheld.

Question 9

Does a low score mean a product is unsafe?

Accepted Answer

No. A score describes composition against public reference data. It is not a safety ruling, a recall notice, or a reason to stop using something a clinician has told you to use.

Question 10

Can I scan supplements as well as food?

Accepted Answer

Yes — the same composition standard applies to anything with a barcode or an ingredient label. You can also keep a log of the supplements you already take.

Question 11

What is the daily check-in?

Accepted Answer

A short rating across five things: Energy, Sleep, Digestion, Alertness and Stress. It takes under a minute and builds the history everything else is drawn from.

Question 12

What is a personal baseline?

Accepted Answer

Your own typical range for a metric, computed from your check-ins. In Plus, a metric needs at least 14 recorded values before a provisional baseline can appear; 30 or more values support a firmer baseline. Other data-quality checks can still prevent a baseline from appearing. LAFYA does not substitute a population average for your own history.

Question 13

Does LAFYA tell me what to do?

Accepted Answer

After a check-in, LAFYA can show a takeaway, a neutral wellness micro-tip and observations comparing your ratings with your recent history, including 7-day averages when enough prior values exist. These are educational suggestions, not medical advice or supplement prescriptions. Associations in your logged data do not establish that one thing caused another.

Question 14

What is the difference between Free and Plus?

Accepted Answer

Free covers the daily loop: product scans, ingredient breakdowns and available grades, daily check-ins, 7-day trends, supplement logging and personal insights. Plus adds 30, 60 and 90-day trends, a weekly summary, a personal baseline when enough data exists, exposure-pattern breakdowns and observations about how your check-ins and scans line up.

Question 15

How much is LAFYA Plus, and how is it billed?

Accepted Answer

Plus is $9.99 per month billed monthly, or $89.00 per year billed annually. It renews automatically at the same price at the end of each period and continues until you cancel.

Question 16

How do I cancel?

Accepted Answer

Open your profile and choose Manage subscription, which opens Stripe's secure billing page, and cancel there. Cancelling stops the next renewal; your Plus features stay available to the end of the period you have already paid for, then your account returns to Free.

Question 17

Do I lose my history if I cancel?

Accepted Answer

No. Your scans, check-ins and notes stay on your account. You lose access to the Plus views, not the data behind them.

Question 18

Is membership a supplement subscription?

Accepted Answer

No. Membership covers app features only and ships nothing. Supplements are bought one at a time from the shelf, and there is no recurring supplement plan.

Question 19

What do you sell?

Accepted Answer

Five supplements are available on the shelf: Ashwagandha & Black Pepper, Berberine, Magnesium Glycinate, Omega-3 and Vitamin D3. Membership is separate from these one-time purchases.

Question 20

How does the pricing work?

Accepted Answer

Product-only bundle prices are 1 supplement: $20.71; 2 supplements: $41.81; 3 supplements: $67.81; 4 supplements: $82.51; 5 supplements: $100.00. Bundle pricing is applied to your cart automatically, with no code to enter. Regular shipping is a separate charge shown before payment. For 1–5 units, product plus shipping totals are $26.00, $48.00, $74.00, $90.00, $100.00, respectively, before any eligible discount.

Question 21

Can I see what's in a product before I buy it?

Accepted Answer

Yes. Product pages show the uploaded label, transcribed Supplement Facts and ingredient information, with relevant educational references where available. NIH ODS does not have a Berberine fact sheet; that product uses contributor-attributed documentation hosted by PubChem. Label information should not be taken as a medical recommendation.

Question 22

Who makes your supplements?

Accepted Answer

LAFYA supplements are manufactured and shipped by a third-party contract manufacturer in the United States under the LAFYA label.

Question 23

Where do you ship?

Accepted Answer

To street addresses in the contiguous United States only. We cannot currently ship to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO addresses. If your address is outside the area we serve, checkout tells you before any payment is taken — you will never be charged for an order we cannot send.

Question 24

How much is shipping?

Accepted Answer

Regular shipping is charged separately: $5.29 for 1 item; $6.19 for 2 items; $6.19 for 3 items; $7.49 for 4 items; $0.00 for 5 items. Orders of 5 or more items ($100+) ship free. Shipping is shown before payment. We do not offer an expedited service.

Question 25

When will my order arrive?

Accepted Answer

We do not publish a delivery estimate. We have not yet measured delivery times for our own shipments, and we would rather say nothing than guess at one. You will get tracking by email as soon as your order ships.

Question 26

Do you ship internationally?

Accepted Answer

Not yet. United States only, for now — we will say so clearly when that changes.

Question 27

Can I return a supplement I've changed my mind about?

Accepted Answer

No, and here is the honest reason. A supplement is something you swallow. Once a sealed bottle has left us we have no way to know how it has been stored or handled, and we will not resell a product we cannot stand behind. Taking it back to destroy it helps nobody. We would rather help you buy the right thing the first time, which is why every ingredient and amount is published before you order.

Question 28

What if my order arrives damaged, wrong, or not at all?

Accepted Answer

We replace it or refund it in full, your choice. Email support@lafya.health within 30 days of delivery — or of the estimated delivery date, if it never turned up — with your order number and what happened. A photo is needed for damaged, defective or wrong-item claims. We reply within 2 business days. In most cases you will not need to send anything back, and where you do, we cover the shipping.

Question 29

What if I have a bad reaction to a product?

Accepted Answer

Contact us regardless of this policy. That is a different conversation and we treat it as one.

Question 30

Do you refund part of a subscription period?

Accepted Answer

No. Cancelling stops the next renewal and you keep access to the end of the period you have paid for. If you were charged in error or charged twice, tell us — we refund that in full.

Question 31

How do refunds reach me?

Accepted Answer

To your original payment method, within 5–10 business days of approval. Your bank may take a few days more to show it.

Question 32

Who can see my scans and check-ins?

Accepted Answer

You. Your scan history, check-ins and notes are yours, and we do not sell them to anyone.

Question 33

Can I get a copy of my data?

Accepted Answer

Yes. You can export your data from your profile.

Question 34

What happens if I delete my account?

Accepted Answer

You can request account deletion from your profile. The deletion process removes personal app records such as scans, check-ins, journal entries, supplement logs, preferences, rewards, consent records, the subscription record, profile and saved addresses. Order records are retained for tax and fulfilment obligations, and email suppression entries are retained to prevent unwanted mail. Deleting an account is not a refund request; cancel an active membership through Manage subscription before deleting your account.

Question 35

Is any of this medical advice?

Accepted Answer

No. Nothing in the app is medical advice, and LAFYA does not diagnose, treat, cure or prevent any disease. Scan results and insights are product information and educational reference.

Question 36

Should I check with a doctor before taking a supplement?

Accepted Answer

Yes — particularly if you are pregnant, nursing, taking medication, or managing a health condition. LAFYA supplements are dietary supplements, and they are not intended to diagnose, treat, cure or prevent any disease.

Question 37

I still have a question.

Accepted Answer

Email support@lafya.health, or call 1-(470) 799-3703 weekdays 8:00am–5:00pm Eastern. If something has gone wrong, tell us before leaving it — we would rather hear about it.

Frequently Asked Questions

About LAFYA

The scanner

Daily check-in and insights

Membership

Supplements and orders

Shipping

Returns and refunds

Your data

Safety and claims