LAFYA
Refund & Returns Policy
Effective September 16, 2026. Last updated September 16, 2026.
The short version
If something is wrong with your order — damaged, defective, missing, or not what you ordered — we replace it or refund it in full. Tell us within 30 days.
We don't take back supplements you've simply changed your mind about. They're sealed consumables, and once a bottle has left us we can't verify how it's been stored. We'd rather be clear about that upfront than surprise you later.
Subscriptions cancel any time. You keep what you've paid for until the period ends.
1. When something is wrong
We'll make it right. This covers:
| Situation | What we do |
|---|---|
| Damaged in transit | Replacement or full refund — your choice |
| Defective or misprinted | Replacement or full refund |
| Wrong item sent | Replacement or full refund |
| Never arrived | Replacement or full refund |
Tell us within 30 days of delivery — or of the estimated delivery date, if the package never turned up. Email support@lafya.health with your order number and what happened. A photo is required for damaged, defective or wrong-item claims.
We'll respond within 2 business days.
You won't need to send anything back in most cases, and where you do, we cover the shipping.
2. Change of mind
We don't accept returns on supplements you've decided you don't want.
Here's the honest reason. A supplement is something you'll swallow. Once a sealed bottle has left us, we have no way to know how it's been stored or handled — and we won't resell a product we can't stand behind. Taking it back and destroying it doesn't help anyone.
So we'd rather help you buy the right thing the first time. Every product page shows the full Supplement Facts panel, every ingredient, every amount, and what NIH publishes about those ingredients. Nothing is hidden in a proprietary blend. If something isn't clear before you buy, ask us — and we'll answer properly.
If you've had a genuine adverse reaction to a product, contact us regardless of this policy. That's a different conversation and we treat it as one.
3. Getting your address right
Please double-check your shipping address at checkout.
If a package can't be delivered because the address was incomplete, or it goes unclaimed and comes back to us, we'll need to charge for the second attempt. We'll always contact you first.
4. Where we ship
United States only, for now. We'll say so clearly when that changes.
5. Cancelling an order
Contact us as soon as you can and we'll cancel it if we still can. Orders move quickly once placed, so there's a short window — we'll tell you either way.
6. Subscriptions
Cancel any time from your profile: choose Manage subscription to open Stripe's secure billing page and cancel there. You keep your paid membership features until the end of the period you've paid for, then you're on Free. Your data isn't deleted when a subscription ends.
We don't refund partial periods. Cancel mid-month and you keep access to the end of that month, with no further charge.
Annual plans: Annual plans follow the same rule as monthly. No refunds for partial periods; cancelling stops the next renewal and access continues to the end of the paid year.
Charged in error, or twice? We refund in full. Tell us and we'll fix it.
7. How refunds reach you
To your original payment method, within 5–10 business days of approval. Your bank may take a few days more to show it.
8. Your legal rights
This policy doesn't affect rights you have by law. Consumer protection varies by state, and nothing here limits a right you can't waive. If your state gives you more than this policy does, you have it.
9. Talk to us
support@lafya.health · 1-(470) 799-3703 · weekdays 8:00am–5:00pm Eastern Time
Lafya Wellness LLC, Marietta, GA 30067
If something's gone wrong, tell us before leaving it. We'd rather hear about it.